Buyer beware: Suncoast Shaker hoods – terrible customer support – DO NOT BUY

Have been keeping an eye on this thread over at the Challenger talk forums about a member who purchased a Shaker hood from Suncoast. Upon receiving the hood, it was missing the base of the shaker.  After contacting Suncoast, she was berated and lied to about resending the parts.

I don’t recommend this company to anybody. They may have nice products but their customer service is completely lacking! I just had the displeasure of talking to the most hateful lady I’ve ever spoken to who supposedly owns the company. All because I ordered a shaker hood from there and they didn’t send any brackets with it. They were supposed to be overnighted to me yesterday and they were not. I’ve called them all day today and left a message. I also know that Shawn from Speedlogix called them as well. They never called back but they did finally answer the phone. Apparently this whole situation is my fault because I should’ve checked the box and known that the brackets were in there that isn’t their responsibility ya know as the company that shipped the item and took my money…. She was loud, hateful, told me to shut up, and hung up on me.

If anyone has a damaged Suncoast Shaker or if you come across the Suncoast base (that mounts the shaker to the engine) please contact princesspaola21 over at CT.

She was also told that they are now going out of business, yet they don’t mention that part on their site, to new customers.  I would recommend not purchasing anything from them nor would I recommend them to anyone looking for a Shaker hood setup for their car.

We have plenty of members who have and would highly recommend Cervinis Shaker hoods.  I went with AFR and would recommend them.  I’ve installed both and would highly recommend either the Cervinis or AFR. Both offer the highest quality and have great customer service. Stay far away from Suncoast based on this horror story.

We wish Princesspaola21 the best of luck in getting what she paid for and the hood installed.