I’ve seen this pop up on several forums. Someone has upgraded to Windows 7 or 8.1 and thus their version of Internet Explorer (IE) does not run the 2009-x service manual. It will come up with a blank page after loading the default.htm file in the html directory.
A simply work around (you have to do this every time you run the manual) is to simply run it under developer mode, IE7, in any newer version of IE
Open the manual’s .\html\default.htm in IE
Click on f12 or click the sprocket in the upper right hand corner then select F12 Developer tools
When the window opens at the bottom of IE, select
–Document Mode -> 7
–User agent string -> Internet Explorer 7
It will now allow you to select year, model and engine to begin the owners manual and continue on as you where using the old version of IE.
Have not found a way to make it open by default, as setting the compatibility mode in the meta tag does not work, thus you have to do this every time you use the manual.
It’s a PITA but works. Also see my review of the manual and where to purchase it for more then half what Tech Authority wants.